I Fired a Billion-Dollar Customer. Here’s Why

I Fired a Billion-Dollar Customer. Here’s Why

In this conversation, Nate Littlewood and Steve Harmon discuss the critical decision-making process involved in selecting a third-party logistics (3PL) provider. They explore the importance of understanding one’s logistics needs, evaluating potential partners, and the significance of flexibility in planning. Steve shares insights on the search process for 3PLs, best practices for creating RFQs, and the essential role of people in logistics operations. The discussion emphasizes that choosing the right 3PL can significantly impact a business’s success, particularly for e-commerce and CPG founders. In this conversation, Steve Harmon discusses the critical role of leadership in employee retention, the importance of site visits in client relationships, and the evolution of virtual companies. He emphasizes the need for essential data when choosing a 3PL partner and highlights common mistakes businesses make in their 3PL relationships. Steve also shares insights on evaluating opportunities with startups and stresses the importance of open communication for logistics success.